If the product you received was dead on arrival, we will be more than happy to exchange it for a new one for you. Please contact us within 14 days of receiving your order (based on the courier tracking detail) to arrange a product return and exchange.
If your product turned faulty within 14 days of you receiving it, please contact us first. Most of the time, we are able to resolve the issue over the phone. If the item is faulty, we will gladly receive it back and exchange it for a new one.
Change of Mind
Many retailers would never accept a return if you change your mind, but we do! As long as the product is unopened and unused, we will accept your product return within 7 days of receiving your order.
The postage of the item back to us will be at your cost. Please contact us to arrange a product return.
If your product becomes faulty after the 14 days from when you first received it, it will fall under the manufacturer's warranty. You can contact us and we can direct you to the manufacturer or supplier for support.
*The warranty period differs for different products. Please read the product description or contact us for more information.
Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.
If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, we will expressly exclude any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.
If the product damaged due to customer abuse or negligence.
To the extent permitted by law, warranties will only apply to products used for personal/private use. Using products purchased from us for commercial purposes will result in the warranty being voided.
If you need to return something to us, please contact us via email or give us a call on 03 9874 0856.