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Returns Policy

If you need to return something to us, please contact us via email or give us a call on 03 8877 0788 so that we can provide you with our address and run through the returns procedure with you.

 

Faulty Products

If the product you received was dead on arrival, we will be more than happy to exchange it to a new one for you. Please contact us within 7 days of receiving your order to arrange a product return and exchange.

If your product turned faulty within 7 days of you receiving it, please contact us first. Most of the time, we are able to resolve the issue over the phone. If the item is faulty, we will gladly receive it back and exchange it to a new one.

 

Change of Mind

Many retailers would never accept a return if you change your mind, but we do! As long as the product is unopened and unused, we will accept your product return.

The postage of the item back to us will be at your cost and we will be happy to exchange for an alternative product for you. Please contact us to arrange a product return.

 

Warranty

If your product becomes faulty after the 7 days from when you first received it, it will fall under the manufacturer's warranty. You can contact us and we can direct you to the manufacturer for support.

*The warranty period differs for different products. Please read the product description or contact us for more information.

 

Exclusions

Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, we will expressly exclude any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

If the product damaged due to customer abuse or negligence.

To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from us for commercial purposes will result in the warranty being voided.